Comcast lives out its digital media relationships

After my slight tirade Tuesday night and a whole 'lotta back and forth on Twitter with ComcastCares, I popped into bed crossing my fingers that something would come from all of it. The next morning I got a call from Rebecca at Customer Service who I just called back today. She was extremely forthcoming and kind, empathized with my frustration, and gave me 50% off my bill for the month when I asked. Heck of a lot better than the woman who reluctantly offered me a pay-per-view coupon. Shortly after she called yesterday I also got a call from George, who will be coming out on Saturday to get things fixed up. Pleased by the follow-through.

So the question remains. Are they making changes in their traditional communication lines or did I only get a call from the team dedicated to social/digital media? I would love to see Comcast take this online so as to avoid sitting on hold completely, and while I did try to do a live chat, it did not prove as easily as I had hoped it would be. I gotta say though, I won't be calling Comcast if I can help it. I'll be tweeting.