Betting on Chat Roulette

At any given time, you can expect to find over 20,000 people on Chat Roulette, the new one-on-one video, audio, and text chat service. After a slow launch with only 200-300 users at any given time as recently as late December, Chat Roulette has exploded as the newest way to explore and connect. Based off the same principle as text-only Amiga, Chat Roulette pairs strangers in real time from across the world to chat via web cam. The motivations are varied—to practice English, find musicians to jam with, to meet girls, to live out a persona—but the service is still in the free-for-all early stage. Garnering massive attention through blogs of screen shots and the occasional story of running into the Jonas Brothers, Chat Roulette is still forming as a new social medium.

Still in its infancy, Chat Roulette certainly doesn’t have much structure, but as with most new technologies and services, key community players can help guide the service into what it will become. Luckily, marketers have a chance to carry this torch, much as Twitter has been defined in part by accounts like ComcastCares and Zappos. By building a valuable presence and helping demonstrate the opportunities and faculties of Twitter, these marketers actually helped blaze the trail and create some of the mores of the community. Chat Roulette, though chaotic at the best of times, listless (or naked) at the worst, offers a new platform for advertisers to help create a community aligned to their offerings.

Read the rest of my article at the Social Media Marketing blog.

How Social Media is Changing Television

We have always gathered around the storytellers of our day: our elders, a radio, the television. When JFK was shot, families and neighbors came together across the country to watch the coverage, consider the implications of JFK’s death, and support each other. Each winter, epic parties take place in homes across America to watch the Super Bowl. My own college roommates even had weekly parties to watch The OC and American Idol. With the knowledge that we seem to be built with the desire to share these storytelling experiences, social media takes on a whole new meaning for both its creators and its participants.

Hulu introduced live-streaming to its offerings during the 2008 Presidential election debates, joining a handful of other sites with similar viewing options. Though live-blogging has been regular feature of many sites in recent years, the widespread introduction of television online and live-streaming have been a game-changer for these online conversations, and that is only the beginning.

Click here to read the rest of the article. (Got to give my editor some love!)

Facebook Ups the Ante with new Comment-by email functionality

As I've mentioned before, I've been writing for a blog called Social Media Marketing. The following is the first bit from a piece I wrote last week. To read the full article, check it out here.

Many of us have come to depend on Facebook for daily entertainment, connecting with old friends, or communication to pass the time. Since it’s launch in early 2004, the site has evolved greatly from the small, relatively exclusive site with an emphasis placed on what individuals put out there for others to see. As time went on and poking (thankfully) fell out of fashion, the way we communicated with each other on Facebook changed drastically. We started with messages, sent directly and privately from sender to recipient. When the wall was launched, most folks took their conversations public, but those conversations always ran the risk of being deleted by others who wanted to claim more space on the page. Anyone else remember those early day free-for-alls? Oh, how things have changed.

OMG, SM is totes sweet! Avoiding a Communication Breakdown

In the days of Facebook status updates and 140-character tweets, the language we use has been getting more and more concise, though not necessarily simpler (as those of us not familiar with “1337 $p34k” and the TXTing language the youth population can attest.) For businesses utilizing social media platforms, this has been both a blessing and a curse: it has forced us to quite literally consider the language of our consumers and learn how to interact with them, but it has also forces our hand a bit. The brevity of our social media interactions means we have little time to make an impression. Therefore, there is more importance placed on the crafting of those messages. Social media is often viewed as being more casual, but that doesn’t mean that all convention can go to the wayside;spelling, grammar, and clarity are still crucial to successful communication.

Want to read more? Check it out on my page at the Social Media Marketing blog.

Oh how embarrassing, my laziness is showing...

If you haven't already read enough new year resolution-based promise posts, for all practical purposes, you can add this one to the list. I have no set goal, and it wasn't brought on by the coming of 2010, but I'm coming back. Time to recommit to spending time doing the stuff I love.

Though I'll be making a conscious effort to post here more regularly, if you'd like a little variety, you can come check me out on Causecast, read my weekly post for Social Media Marketing, or follow me on Twitter (but no promises that'll be anything worthwhile.)

Looking forward to getting this conversation going again.

Lessons from Les Paul

Story has it that when Les Paul was in a severe car accident in 1948, he asked his doctor to set his arm permanently in the guitar-playing position. He did this out of admirable dedication and passion for his craft, and it served him well as he continued to play guitar into his 90's.

(It's striking how little has changed)

Is your brand prepared to make a permanent stance in the market? Is your product ready to be synonymous with its unique purpose? If not, it might be time to re-evaluate what you stand for.

Come Together: Community Musings

"It is not enough to create a flag. You must have a nation willing to follow it."- Patrick Hanlon, Primal Branding

Last week I had the pleasure of attending the Good Ideas Salon on community management. There we heard from Matt Stinchcomb of Etsy, Jen Burton of Digg, and Heather Champ of Flickr, moderated by Mia Quagliarello of YouTube.

Much of the conversation reminded me of Hanlon's quote. Matt said that your community may very well be your brand, so you must make it magnetic. Jen of Digg also spoke to this point, noting that the people are the product. As a result, you have to look at all of the different behaviors of your community. For example, visitors to Etsy may be there to shop, browse, sell, or communicate. Visitors to Flickr may be there for inspiration, to learn, or to get help.

There are many online communities (and brands) that could do well to think of reaching out to the folks who participate on their site in some of these different ways. For example, while you can go to a certain artist's page on Etsy, as a browser or purchaser, you can't promote your favorite artists, share your "wishlist," or create a gallery of your purchases. For all practical purposes, these users are outside of the community. Some of your passionate consumers will then try to create the conversation without the brand; Lauren Puglia of Undercurrent recently posted about her purchases from new favorite artists on her blog, but was not able to share that instantly with the Etsy community. While Lauren still helped promote those artists, she wasn't given the platform to have a voice in that community. Matt had mentioned that you must give your community the tools they need to self-organize, and speaking to him after the panel, he did say that personal space on the site, or profiles, are on the list of innovations to come.

So what can your site or brand do to expand the community and grow as a product? Definitely an interesting exercise in self-inventory.

Other great takeaways from the panel:

_ the first 48 hours after a change likely won't be the ultimate feeling of the community, nor their ultimate attitude toward the change, and there will always be people who don't like change (Heather)

_ early adopters are fickle and you have to let them go--it's their nature (Jen)

_ treat your members as ambassadors and invite them to bring their existing communities to your site (Heather)

_ when trying to pave the way for involvement, think about how you can make your community more like a book club than a bar...no one can get anywhere if they try to shout to an entire bar, but they'll want to share and will be more likely to have meaningful conversation at a book club (Jen)